This Warranty information is an excerpt from the main Terms of Sale

6. Returns

If you are not completely satisfied, the Devices may be returned for a refund within 45 days from the delivery date. To be eligible for return, the Devices should be returned in good condition and proper working order in its original shipping box along with all contents, including the charging case and plug. In order to make a return, log your return on the ADC Website. Upon notification of the return, Sonova will give you a return authorization and a pre-paid label emailed to you for shipping your Devices via FedEx.  You will not be responsible for the cost or method of shipment to Sonova. If the item returned to Sonova is damaged in any way, and Sonova determines, in its sole discretion, that such damage happened after shipment of the Devices from Sonova and prior to return delivery to its facility, no refund or reimbursement will be given.  Your refund, minus the shipping and handling costs and the expedited shipping fee, if applicable, will be issued via a credit to the account used for payment.

7. Safety Warnings

You should carefully read all instructions for use and safety warnings to ensure you understand how to safely use the Devices.

8. Limited Warranty

The Devices are warranted for the initial purchaser only, for one (1) year from the date of purchase, or two (2) years from the date of purchase if you purchase the In-Clinic Care Package that includes the extended warranty, in each case with proof of purchase. Sonova reserves the right not to service the Devices after the applicable warranty period. The limited manufacturer’s warranty covers defects in material and workmanship for the devices, which includes their external and internal components, charging case, cord and plug within the limited warranty period. Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress is not covered by the limited warranty described in this section or any other Device warranty. Damage caused by third parties or non-authorized service centers is excluded from this limited warranty. Sonova currently offers repair services (at prices based on Sonova’s current price list) on Devices up to three (3) years after the original delivery date of the applicable Device. Sonova reserves the right to modify or discontinue offering any such services, after expiration of the warranty period, in the future. A Device will not be serviced by Sonova, for any reason, if it is over three (3) years from the date of initial purchase. During the applicable limited warranty period, the Devices will be free from manufacturing defects during normal use.  Any tampering with the Devices, including unauthorized repair of the Devices, or submerging the Devices in water, will not be deemed normal use and will void this limited warranty. 

In case a Device malfunctions within the warranty period, please fill out a warranty claim on the ADC Website, and Sonova will then determine, in its sole discretion, whether to repair or replace the Device.